Lead Customer Service Specialist - CoMPAS

Position in this class is responsible for providing office management, sales management, and marketing assistance to the CoMPAS / IRMS Director and CoMPAS function while providing enhanced customer relations, and customer service/support to CoMPAS clients. Employee must maintain a deep understanding of customer needs and of CoMPAS products, including cable system and advertising. Provide appropriate services including cable system advertising and servers as the front business office point of sales for customer services during business hours for subscribers and users of the City’s cable television system.  Employee also serves as the front business office/point of sale for current and potential subscribers.  Work includes maintaining records related to sales, requests for service, subscriber statistics and trends. Significant tact and diplomacy are required. Work includes performing various routine administrative tasks (phone, computer, typing, copying and filing.)  Position works with technicians and makes sales calls. Must be able to deal with customers and employees. Experience in cable operations is helpful but not required.  Successful candidate will be technologically savvy and able to learn new platforms and applications quickly.  Customer service or relevant combination of education and experience is highly valued. Must have a valid NC Driver’s license.  Salary range is: $ 31,908 - $47,863 annual equivalent. The City of Morganton is striving for inclusive and diverse employee opportunities.  We value and strive for a diverse employee population to represent the Citizens that we serve.    Open until filled with first application reviews and interviews beginning October 21, 2021.