Business Office Division
The Business Office Division handles all billing and payments for City utility services, and all other City revenue passes through the Business Office. The Business Office staff processes thousands of transactions every day and strives to meet the needs of our customers.
Other Business Office tasks include:
- Answering telephone calls and greeting customers
- Responding to questions about utility and cable account
- Processing utility, cable, tax, and miscellaneous payment
- Daily balancing of cash drawers and system reconciliations
- Negotiating payment terms with customers
- Taking applications for utility service and disconnects
- Calculating, accepting, and refunding customer deposits
- Submitting bad debts to the North Carolina Debt Setoff program
