Utility Deposits

The City of Morganton follows a varying, credit-based deposit policy. The standard deposit is $400.00 for all utilities – electric, water and sewer. Customers do have the option to apply for a lower deposit at an additional cost of $10.00. If a customer wishes to apply for a lower deposit, the City will run a verification check to determine the customer's eligibility.

Some exceptions apply:

• Water customers who live outside the City limits must pay double the amount for water deposits.
• Homeowners do not have to pay a deposit.
• Customers with a one-year payment history without late fees being assessed do not have to pay a deposit.
• A letter of credit from another utility company stating that the customer has had a good payment history for the same service for the past 12 months may also be provided in lieu of a cash deposit.

Deposit Refund

Residential customers who have had a good payment history for 12 months can request their deposit be refunded. Customers who do not request a refund will have their deposit applied to their final bill.